Privacy policy

Scope And Application

1. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

2. We have created this privacy statement in order to demonstrate our firm commitment to privacy. This Privacy Policy is a legally binding document between you and us that governs the usage, collection, protection, and sharing of any Information that you provide us when you access our Platform and/ or use our Services through any of various mediums or devices now known or developed at a later date.

3. This Privacy Policy shall be read together with the other policies published by us on the Platform, including without limitation the Terms of Use.

4. This Privacy Policy is an electronic document and does not require any physical, electronic or digital signature. By accessing or using the Platform and/ or availing our Services, you indicate that you understand, agree and consent to the terms and conditions contained in the Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use the Platform or avail our Services.

Commitment

1. We are committed to ensure that your privacy is protected to all possible, reasonable, and commercial extent, as your privacy and data protection are of the utmost importance to us.

2. We gather certain types of Information in order to provide, maintain, and improve the Platform and the Services rendered to you; and hence, we strongly urge you to fully understand the terms and conditions of the Privacy Policy surrounding the capture and use of such Information.

Collection Of Information

1. For the purposes of rendering the Services and/ or use of the Platform, we may collect certain information from various channels, including, but not limited to, voluntary submission of information from your end in furtherance of the access or usage of the Services and/ or the Platform, through requests initiated by you towards the Services and through communications.

2. We may use your internet protocol (“IP“) address to help diagnose any problems (including with our servers), as well as to administer our Services and the Platform. Your IP address is used to help identify you and to gather broad information. We may use your IP address to help protect ourselves, our partners, and our customers from any adverse acts. For system administration purposes, we may also log IP server addresses and catalog traffic patterns through our Platform. However, we do not link this information to any users’ personal information.

3. Please note that we are based in the Republic of India. We are governed by the (Indian) Information Technology Act, 2000; however, even though it may or may not accord the same degree of data protection as your home jurisdiction, our collection, storage and usage of Information will continue to be governed by this Privacy Policy. We will always endeavour to protect your Information.

Types Of Information Collected By The Us (“Information”)

Personally Identifiable Information (PII)

a. PII, as used ininformation security and privacy laws, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

b. We may collect and retain certain PII including without limitation your name, telephone number, mailing address, email address, history of your transactions with us, etc.

c. These PII are essential for rendering our Services to you and for our communications with you. We may also use this Information to customize our Services based on such Information as provided by you.

d. Any information exchanged by you with us in the form of written communication, responses to emails, feedback provided, participation in discussions, etc. is handled with confidentiality and will be available for our exclusive use.

e. You have the right to request to discontinue our use of your PII. To withdraw your consent to our collection and processing of your information in future, you may do so by specifically informing us that you are withdrawing your consent towards our use of your PII. However, please note that you will need to provide us with alternate means of communicating with you, if the Services are on-going in nature.

Non-Personal Information (NPI)

a. We also collect information in a form that does not permit direct association with any specific individual. NPI includes without limitation the information of the browser you use, referring/ exit pages, anonymous usage data, number of clicks, etc. (“NPI”). We request you to note that when you access the Platform or receive emails or any communication from us, we along with our affiliated companies and permitted agents, may use various technologies (including without limitation, cookies, web beacons, and/or pixel tags) to collect NPI and store your online preferences.

b. If we do combine NPI with PII, then the combined information will be treated as PII for as long as it remains combined.

c. We may also collect other non-specific information to provide you better access to the Services each time such preferences and interests and other non-personal details are shared via the Platform or e-mail or any other medium. We may also store and publish such information to assist us in making the Platform and Services better and easier to use.

INFORMATION USAGE AND SHARING

1. Our primary goal in collecting the Information is for us to facilitate better access to the Platform and render the Services to you, and to ensure quality and efficiency in the Services provided to you. Additionally, we will also be using the Information for our internal operational purposes, such as providing, maintaining, evaluating, and improving the Platform and the Services, and also for providing customer support. We would also be sharing the information with others in the manner provided in this Privacy Policy.

2. Please note that we do not and will not trade or sell your PII in any manner. We may share Your PII with third parties in the following limited circumstances
a. For the purpose of processing PII on our behalf in connection with the Services or providing you with additional services related to our business and Services. We will require that these third parties are subject to appropriate confidentiality and security measures;
b. We have a good faith belief that access, use, preservation or disclosure of such PII is reasonably necessary to: (i) satisfy any applicable law, regulation, legal process or enforceable governmental request including to law enforcement and in response to a court order, (ii) detect, prevent, or otherwise address fraud, technical or security issues, (iii) enforce applicable Policies of the Platform, which may be further extended to investigation of potential violations thereof, or (iv) protect against harm to our rights, safety or property, our users or the public as required or permitted by law;
c. To protect ourselves against third-party claims;
d. We may disclose/ share Information to those third-parties who support our business, such as our consultants, service providers and contractors, or those providing technical infrastructure services, analysing how our Services are used, measuring the effectiveness of the Platform, providing customer support and business support services, facilitating payments, or conducting research and surveys, and such information will be used for the limited purposes of such services received by us.

3. We may share NPI with interested third parties to help them understand the usage patterns and analyses for certain Services. Any NPI and data and analyses arising therefrom may be shared by us to our existing and potential partners, investors, service providers and others.

Links To/ From Third-Party Websites

1. The Platform may contain links to third-party websites, products, and services. Information collected by third parties (which may include without limitation information such as contact details), is governed by the privacy practices undertaken by such third parties. We encourage you to learn about the privacy practices of those third parties. We expressly assert that we cannot be responsible for these practices.

2. We may have presence on social networking websites including but not limited to LinkedIn, Facebook, Twitter, Instagram, YouTube and blogs which are promotional and business initiatives to attract, engage and connect to a larger group of people. The domain links contained therein may either direct you to our Platform or request your participation by way of feedback, suggestions, etc. We, in this regard, fully disclaim any liability(ies) or claim(s), which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to us.

Information Security & Retention

1. We take precautions including without limitation administrative, technical and physical measures to safeguard your personal information against loss, misuse or theft, as well as against destruction, alteration, disclosure and unauthorized access. Specifically, while we will ensure our best efforts to protect your Information in line with commercially reasonable efforts and general industry standards; however, we do not represent, warrant, or guarantee that your Information will be protected against unauthorized access, loss, misuse, or alterations beyond our reasonable control.

2. You understand and agree that the we may continue to store your Information after you cease use of the Services or disable your use of, access to, or otherwise of the Services or the Platform. Please note that we shall not use, share or/ and disclose your PII with our affiliates, vendors, third parties etc., after you cease use of the Services or disable your use of, access to, or otherwise of the Services or the Platform, unless required by law to do so. NPI will be retained indefinitely, and we may however continue to use, share and/ or disclose your NPI in furtherance of our Policies.

Additional Rights For Users Located In The EU And UK

1. Please note that you will be entitled to all your rights under the GDPR. If you want to exercise your rights regarding the PII, please contact us at the contact details provided below.

2. In particular, you will have the right to be informed, the right of access, the right of rectification, the right of erasure and the right to object, and all other rights and remedies available under the GDPR.

Grievances

1. In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly.  Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you.

2. In accordance with the legal requirements, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of this Privacy Policy and other Polices are published as under:Data Privacy Officer/ Grievance Officer Name: Harsh Choudhry Email address: contact_us@sentra.world Phone number: +91 8951082634 Address: No. 421/M Shri Krishna Temple Road, Indiranagar 1st Stage, Bangalore, Karnataka, India, 560038

3. The Data Privacy/ Grievance Officer can be contacted between 10am to 5pm (IST) from Monday to Friday except on public holidays.

Governing Law

1. We are incorporated in, and based out of the Republic of India, and we are duty bound to abide by Indian laws. We may not have complied with some privacy laws of other countries and further represent to be unaware of such other legal requirements.

2. Further, any disputes regarding this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Bangalore, India.

Questions And Contact Information

If you would like to access, correct, amend or delete any of your Information shared with us, please register a complaint, or if you want more Information about this Privacy Policy, please contact us at harsh.choudhry@sentra.world. We shall respond to and address all reasonable concerns or inquiries in a reasonable amount of time.

Updates To The Privacy Policy

1. We reserve the right to modify, amend, suspend, terminate or replace this Privacy Policy from time to time within our sole discretion. We will post any changes made to the Privacy Policy on the Platform without prior notice to you. Such changes will take effect immediately upon their posting on the Platform. If we make material changes to this Privacy Policy, we may notify you that it has been updated to enable you to review the materially-changed Privacy Policy.

2. We encourage you to review the Privacy Policy frequently. By your continued use of the Platform and availing of our Services, you consent to the terms of the revised/ updated Privacy Policy.

Privacy Policy